Our Services

Onboarding Methodology
PROFESSIONAL SERVICES

Unified Fresh Onboarding Methodology

A fresh approach to implementation, to promote a close partnership between Freshworks and client teams to ensure a smooth onboarding defined by the client’s needs and objectives.

Direct partnership model

designed to provide a holistic value assurance approach to customer onboarding

Business Process Review Walkthrough of best practices for modules your team will leverage using Freshworks’ products.

Best Practices Review Walkthrough of best practices for modules your team will leverage using Freshworks’ products.

Implementation Planning & Guidance Collaborative configuration sessions to train your system admins and provide them with best practices on processes with the agility your business expects.

Fundamentals Training The Freshworks team will offer admins training focused on core product functionality.

Optimization & Continuous Improvement Conduct a user acceptance test to ensure your requirements are met, and that your current configurations meet all your needs.

Go-Live Support and Stress-free Transition Seamless handover to customer success and global support teams to drive adoption and ensure global support.

Technical Services

Migration

Our team of experts will make sure your historical data has a new home, and will perform a reliable and efficient data migration that meet your needs.
Technical Services

Portal Customization

Give your customers and employees an experience that looks and feels like an extension of your website.
Technical Services

Integration

Integrate your Freshworks products with leading CRMs, payment solutions, internal tools, and other third-party tools.
Technical Services

Custom Apps

Develop, test, and deploy your custom app with help from Freshworks’ experts and our Agile-influenced methodology.
PROFESSIONAL SERVICES

Freshworks Engagement Model

The Freshworks Engagement Model is a holistic value assurance approach to implementation and optimization of Freshworks’ solutions, it is designed to ensure effective collaboration between stakeholders, improve delivery velocity, and better alignment of teams’ capabilities to project requirements.

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Discover how Freshworks can provide modern SaaS products to make it fast and easy to delight their customers and employees. Request Demo