Freshservice

right-size your IT service management quickly and effectively

Right-Size Your IT Service Management

Modernize ITSM with an intuitive, fast-time-to-value, and intelligent solution

Freshservice customers see a 308% ROI

A Forrester Total Economic Impact study commissioned by Freshworks

Fast Time-to-Value

Freshservice’s out-of-the-box features help you deploy quickly, enable easier adoption, at scale. Leverage our AI-powered enterprise platform to unify customer experiences, and enhance employee productivity with drag and drop integrations.

Minimize Downtime

Bridge the gap between service and operations management to improve reliability. Prevent critical issues by identifying the right alerts, collaborate with context, and deliver enhanced end-user experience.

Increased Agent Efficiency

Create contextual and intelligent experiences through AI to improve process efficiency and service agility. Enable agents with ML-powered suggestions and responses, and put time back into their day so they can focus on more strategic IT initiatives

Employee Productivity

Meet employees in the channels of their choice such as MS Teams, Slack, or the Freshservice chatbot. Empower your employees with an enriched knowledge base and enhanced self-service experience to access all IT services through a unified service catalog

Enterprise Service Management

Streamline service management across lines of business, from IT to HR, Facilities, Travel, Legal, and more, with consistent service experiences over a unified platform for improved visibility and efficiency

Ready to get started?

Discover how Freshworks can provide modern SaaS products to make it fast and easy to delight their customers and employees. Request Demo